Healthcare Analytics Dashboard

Last updated: 11:27:27 PM
Contact Center Operations

No Valid PA

42

5%

Ship Complete

73

12%

Customer Service

18

2%

Revenue Clearance

9

3%
Patient Access Center

New Patients

89

15%

Returning

156

8%

Pending Auth

34

3%

Completed

67

22%
Current TAT (Turn Around Time)
Sample Processing
Results Review
Reporting
Quality Check
Final Review
45%
25%
15%
10%
5%
Shipments Tracker

Total Shipments

1,247

Avg Receipt Time

2.3 days

In Process
234
Processed
189
New
67
Open
45
Completed
156
System Alerts & Notifications

High Priority Alert

3 shipments require immediate attention

Processing Delay

TAT exceeding threshold for 5 cases